After Sales
Dedicated lifetime support for your mezzanine lifts. Ensures ongoing safety and reliability, with minimal downtime
Dedicated lifetime support for your mezzanine lifts. Ensures ongoing safety and reliability, with minimal downtime
We want our mezzanine lifts to offer you continuous performance – like our original lifts, which have been reliably servicing our customers’ mezzanine floor levels since 2004.
We understand the cost and frustration to your business, when things go wrong. And we’re fully committed to ensuring optimal productivity and minimal downtime on all our mezzanine lifts.
Our sister company, Fen-Bay Services, are a leading provider of servicing and aftercare on lifts and loading bay products and can offer dedicated service, maintenance and repair packages on all of Transdek mezzanine floor lifts.
With a network of over 100 service engineers offering 24/7 emergency assistance, Fen-Bay Services are able to provide exceptionally fast response times and fix rates.
We offer a standard 12-month warranty on all our mezzanine lifts – dependent on regular preventative maintenance programmes. Extended warranties may be available.
A range of SLA’s are available through our sister company, Fen-Bay Services, can be tailored to your specific operational requirements.
PPM is recommended to help ensure the continuous, uninterrupted function of your mezzanine lift and to prolong equipment lifetime. For our mezzanine lifts, we generally recommend PPM servicing every 6-12 months (depending on intensity of usage).
Our sister company, Fen-Bay Services, have a nationwide network of service engineers who offer rapid-response emergency technical assistance 24/7 365 days of the year. Standard service levels provide 4 hour response times but typically average closer to 2 hours.
All our latest mezzanine lifts are fitted with HMI touchscreen controls that provide you with a plant status diagnostic overview and a rapid fault-finding capability. We estimate that this can increase self-fix rates on our lifts by as much as 80%, significantly reducing call-out rates and maintenance costs. Your in-house technicians will also receive training to enable them to diagnose more complex faults.
We maintain high-level stocks of spares both in-factory and with our service engineers, enabling a rapid response to your servicing requirements. Tailored spares packages are available for in-house maintenance.
We understand that outright capital purchases aren’t always the most practical solution for every business. That’s why we offer flexible financing options designed to make our mezzanine goods lifts more accessible, allowing you to benefit from our high-quality solutions without the upfront cost. Through our trusted finance partner, we can arrange bespoke packages tailored to meet your unique requirements. Invest in the efficiency and productivity of your operations with a financing solution that works for you.
Thank you very much for supplying and installing an excellent product. It exceeds our expectations, and I would also like to take this opportunity to praise your installation team — they worked hard, were easy to deal with, and remained polite throughout.
Self Storage 4 U | Self Storage
From day one we were extremely impressed with Hörmann Transdek as it was obvious that they were able to quickly provide a solution to our lifting needs. Working with them is straightforward and easy, from the first consultation right through to the installation team – who were great to work with.
Owner at Store More | Self Storage
The new lift has been a game-changer for our business. Its ease of use and the added safety it offers when transporting goods to the first-floor level are exceptional. It has helped to streamline our operations, boosted efficiency, and noticeably increased our business. Looking back, it is hard to imagine how we managed without it
Site Manager at Storage Works | Self Storage
We have been very impressed with Transdek’s professional approach throughout the design, build and delivery stages of this project. Not only have they supplied a robust, well-engineered product at a competitive price, they also managed to deliver the lifts two weeks ahead of schedule to suit our build plans.
DFS | Retail
We have worked with Transdek since 2010, which is testament both to the quality of their products and the exceptional customer service they provide us. They understand the pressures of our business and are able to respond to our tight deadlines
Dunelm | Retail